Customer Centricity in Building a DTC Brand

Utsav Malhotra, Chief Operating Officer at Noise

The DTC trend is accelerating and one that is here to stay. Catch more insights from an interesting fireside with Utsav Malhotra- COO at Noise- on how customer-centric D2C brands succeed today.

In this session, here's what we covered:

βœ… DTC is not just a channel of distribution. It is more about developing a relationship between the brand and the consumer.

πŸ‘‰ Listening to - and acting on - your user's pain points.
πŸ‘‰ How do you pull your customers into a dialogue in your store?
πŸ‘‰ Interactivity through your store landing pages
πŸ‘‰ Are you able to build trust in all check-out experiences?

"It’s more than just setting up website, it's setting up a store to create a relationship." - Utsav.

The engaged audience learnt a lot about building credibility as well as building a seamless customer experience. Special shoutout to Ajinkya & Joseph for their interactions!

Get Unlock Commerce In Your Inbox

Yes, I would like to receive emails. I understand that I can unsubscribe at any time.

Thanks for signing up.. You're in!